Incorrect output for software Show Details (shows output for different software)

[rebeccaui]

Fleet version: 4.63

---

💥  Actual behavior

The host reports successful install on the devices, but FleetDM reports a "failed install" for Sentinel Agent (msi package available in Slack thread).

The failed install logs from Show Details do not coincide with the package. They appear to be for Google Chrome.

Sentinel Agent "Show Details" output

Installing software...
Failed
ing op: ProgressTotal(Total=2,Type=1,ByteEquivalent=13200)

MSI (s) (7C:1C) [10:47:11:157]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE\Google\Update\ClientState\{8A69D345-D564-463c-AFF1-A69D9E530F96},,BinaryType=0,,)

MSI (s) (7C:1C) [10:47:11:157]: Executing op: RegRemoveValue(Name=LastInstallerResultUIString,,)

MSI (s) (7C:1C) [10:47:11:157]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Google\Update\ClientState\{8A69D345-D564-463c-AFF1-A69D9E530F96} 3: 2 

MSI (s) (7C:1C) [10:47:11:157]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE\Google\Update,,BinaryType=0,,)

MSI (s) (7C:1C) [10:47:11:157]: Executing op: RegRemoveValue(Name=LastInstallerResultUIString,,)

MSI (s) (7C:1C) [10:47:11:157]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Google\Update 3: 2 

MSI (s) (7C:1C) [10:47:11:157]: Executing op: ActionStart(Name=ShowInstallerResultUIString,,)

MSI (s) (7C:1C) [10:47:11:157]: Executing op: CustomActionSchedule(Action=ShowInstallerResultUIString,ActionType=3329,Source=BinaryData,Target=ShowInstallerResultUIString,CustomActionData={8A69D345-D564-463c-AFF1-A69D9E530F96})

MSI (s) (7C:1C) [10:47:11:167]: Executing op: ActionStart(Name=DoInstall,,)

MSI (s) (7C:1C) [10:47:11:208]: Executing op: CustomActionSchedule(Action=DoInstall,ActionType=3074,Source=BinaryData,Target=--silent --install="appguid={8A69D345-D564-463C-AFF1-A69D9E530F96}&iid={37167038-D646-7589-FD40-057257A741FF}&lang=en&browser=4&usagestats=0&appname=Google%20Chrome&needsadmin=true&ap=x64-stable-statsdef_0&brand=GCEA" --installsource=enterprisemsi --appargs="appguid={8A69D345-D564-463c-AFF1-A69D9E530F96}&installerdata=%7B%22distribution%22%3A%7B%22msi%22%3Atrue%2C%22system_level%22%3Atrue%2C%22verbose_logging%22%3Atrue%2C%22msi_product_id%22%3A%222A53B916-F9AB-3F3D-A542-67840373B6D8%22%2C%22allow_downgrade%22%3Afalse%7D%7D",)

MSI (s) (7C:1C) [10:47:26:081]: Executing op: ActionStart(Name=WriteRegistryValues,Description=Writing system registry values Key: [1], Name: [2], Value: [3],)

MSI (s) (7C:1C) [10:47:26:081]: Executing op: ProgressTotal(Total=1,Type=1,ByteEquivalent=13200)

MSI (s) (7C:1C) [10:47:26:081]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE\Google\Update\ClientState\{8A69D345-D564-463c-AFF1-A69D9E530F96},,BinaryType=0,,)

MSI (s) (7C:1C) [10:47:26:081]: Executing op: RegAddValue(Name=EnterpriseProduct2A53B916-F9AB-3F3D-A542-67840373B6D8,Value=70.199.49212,)

MSI (s) (7C:1C) [10:47:26:081]: Executing op: ActionStart(Name=RegisterProduct,Description=Registering product [1],)

MSI (s) (7C:1C) [10:47:26:081]: Executing op: ChangeMedia(,MediaPrompt=Please insert the disk: ,,BytesPerTick=0,CopierType=0,,,,,,IsFirstPhysicalMedia=1)

MSI (s) (7C:1C) [10:47:26:081]: Executing op: DatabaseCopy(DatabasePath=C:\Windows\Installer\54bed.msi,ProductCode={2A53B916-F9AB-3F3D-A542-67840373B6D8},,,)

MSI (s) (7C:1C) [10:47:26:081]: Note: 1: 1402 2: UNKNOWN\Products\619B35A2BA9FD3F35A24764830376B8D\InstallProperties 3: 2 

MSI (s) (7C:1C) [10:47:26:081]: Note: 1: 2318 2: C:\Windows\Installer\54bf0.msi 

MSI (s) (7C:1C) [10:47:26:081]: File will have security applied from OpCode.

MSI (s) (7C:1C) [10:47:26:145]: Executing op: ProductRegister(UpgradeCode={C1DFDF69-5945-32F2-A35E-EE94C99C7CF4},VersionString=70.199.49212,,,,InstallSource=C:\Windows\SystemTemp\1556825370\,Publisher=Google LLC,,,,NoModify=1,,,,,,,,EstimatedSize=127533,,,,)

MSI (s) (7C:1C) [10:47:26:153]: Executing op: ProductCPDisplayInfoRegister()

MSI (s) (7C:1C) [10:47:26:155]: Executing op: ActionStart(Name=PublishFeatures,Description=Publishing Product Features Feature: [1],)

MSI (s) (7C:1C) [10:47:26:155]: Executing op: FeaturePublish(Feature=Complete,,Absent=2,Component=vsC[1JpdC8Q_,WR)qE`n)

MSI (s) (7C:1C) [10:47:26:157]: Executing op: ActionStart(Name=PublishProduct,Description=Publishing product information,)

MSI (s) (7C:1C) [10:47:26:159]: Executing op: IconCreate(Icon=icon.ico,Data=BinaryData)

MSI (s) (7C:1C) [10:47:26:161]: Executing op: CleanupConfigData()

MSI (s) (7C:1C) [10:47:26:161]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\619B35A2BA9FD3F35A24764830376B8D\Patches 3: 2 

MSI (s) (7C:1C) [10:47:26:161]: Executing op: RegisterPatchOrder(Continue=0,SequenceType=1,Remove=0)

MSI (s) (7C:1C) [10:47:26:161]: Note: 1: 1402 2: UNKNOWN\Products\619B35A2BA9FD3F35A24764830376B8D\Patches 3: 2 

MSI (s) (7C:1C) [10:47:26:161]: Executing op: ProductPublish(PackageKey={9401D016-7FD2-4E7D-B29E-4E4CC2707CD8})

MSI (s) (7C:1C) [10:47:26:163]: Note: 1: 1402 2: UNKNOWN\Installer\Products\619B35A2BA9FD3F35A24764830376B8D 3: 2 

MSI (s) (7C:1C) [10:47:26:163]: Note: 1: 1402 2: UNKNOWN\Installer\Products\619B35A2BA9FD3F35A24764830376B8D 3: 2 

MSI (s) (7C:1C) [10:47:26:163]: Note: 1: 1402 2: UNKNOWN\Installer\Products\619B35A2BA9FD3F35A24764830376B8D 3: 2 

MSI (s) (7C:1C) [10:47:26:163]: Note: 1: 1402 2: UNKNOWN\Installer\Products\619B35A2BA9FD3F35A24764830376B8D 3: 2 

MSI (s) (7C:1C) [10:47:26:163]: Note: 1: 1402 2: UNKNOWN\Installer\Products\619B35A2BA9FD3F35A24764830376B8D 3: 2 

MSI (s) (7C:1C) [10:47:26:163]: Note: 1: 1402 2: UNKNOWN\Installer\Products\619B35A2BA9FD3F35A24764830376B8D 3: 2 

MSI (s) (7C:1C) [10:47:26:163]: Note: 1: 1402 2: UNKNOWN\Installer\Products\619B35A2BA9FD3F35A24764830376B8D 3: 2 

MSI (s) (7C:1C) [10:47:26:163]: Note: 1: 1402 2: UNKNOWN\Installer\Products\619B35A2BA9FD3F35A24764830376B8D 3: 2 

MSI (s) (7C:1C) [10:47:26:163]: Note: 1: 1402 2: UNKNOWN\Installer\Products\619B35A2BA9FD3F35A24764830376B8D 3: 2 

MSI (s) (7C:1C) [10:47:26:163]: Note: 1: 1402 2: UNKNOWN\Installer\Products\619B35A2BA9FD3F35A24764830376B8D 3: 2 

MSI (s) (7C:1C) [10:47:26:163]: Note: 1: 1402 2: UNKNOWN\Installer\Products\619B35A2BA9FD3F35A24764830376B8D 3: 2 

MSI (s) (7C:1C) [10:47:26:165]: Executing op: UpgradeCodePublish(UpgradeCode={C1DFDF69-5945-32F2-A35E-EE94C99C7CF4})

MSI (s) (7C:1C) [10:47:26:165]: Executing op: SourceListPublish(,,,,NumberOfDisks=1)

MSI (s) (7C:1C) [10:47:26:165]: Note: 1: 1402 2: UNKNOWN\Installer\Products\619B35A2BA9FD3F35A24764830376B8D\SourceList 3: 2 

MSI (s) (7C:1C) [10:47:26:167]: Executing op: ProductPublishClient(,,)

MSI (s) (7C:1C) [10:47:26:167]: Executing op: SourceListRegisterLastUsed(SourceProduct={2A53B916-F9AB-3F3D-A542-67840373B6D8},LastUsedSource=C:\Windows\SystemTemp\1556825370\)

MSI (s) (7C:1C) [10:47:26:167]: Entering CMsiConfigurationManager::SetLastUsedSource.

MSI (s) (7C:1C) [10:47:26:167]: Specifed source is already in a list.

MSI (s) (7C:1C) [10:47:26:167]: User policy value 'SearchOrder' is 'nmu'

MSI (s) (7C:1C) [10:47:26:167]: Adding new sources is allowed.

MSI (s) (7C:1C) [10:47:26:167]: Set LastUsedSource to: C:\Windows\SystemTemp\1556825370\.

MSI (s) (7C:1C) [10:47:26:167]: Set LastUsedType to: n.

MSI (s) (7C:1C) [10:47:26:167]: Set LastUsedIndex to: 1.

MSI (s) (7C:1C) [10:47:26:167]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=130656368)

MSI (s) (7C:1C) [10:47:26:191]: Note: 1: 2265 2:  3: -2147287035 

MSI (s) (7C:1C) [10:47:26:192]: User policy value 'DisableRollback' is 0

MSI (s) (7C:1C) [10:47:26:192]: Machine policy value 'DisableRollback' is 0

MSI (s) (7C:1C) [10:47:26:194]: Note: 1: 2265 2:  3: -2147287035 

MSI (s) (7C:1C) [10:47:26:198]: Note: 1: 2318 2:  

MSI (s) (7C:1C) [10:47:26:200]: Note: 1: 2318 2:  

MSI (s) (7C:1C) [10:47:26:202]: No System Restore sequence number for this installation.

MSI (s) (7C:1C) [10:47:26:202]: Unlocking Server

MSI (s) (7C:1C) [10:47:26:204]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.

Action ended 10:47:26: InstallFinalize. Return value 1.

Action ended 10:47:26: INSTALL. Return value 1.

MSI (s) (7C:1C) [10:47:26:204]: Note: 1: 1707 

MSI (s) (7C:1C) [10:47:26:204]: Note: 1: 2205 2:  3: Error 

MSI (s) (7C:1C) [10:47:26:204]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1707 

MSI (s) (7C:1C) [10:47:26:204]: Note: 1: 2205 2:  3: Error 

MSI (s) (7C:1C) [10:47:26:204]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709 

MSI (s) (7C:1C) [10:47:26:204]: Product: Google Chrome -- Installation completed successfully.

MSI (s) (7C:1C) [10:47:26:206]: Windows Installer a install� le produit. Nom du produit�: Google Chrome. Version du produit�: 70.199.49212. Langue du produit�: 1033. Fabricant : Google LLC. R�ussite de l'installation ou �tat d'erreur�: 0.


MSI (s) (7C:1C) [10:47:26:246]: Deferring clean up of packages/files, if any exist

MSI (s) (7C:1C) [10:47:26:246]: MainEngineThread is returning 0

MSI (s) (7C:C8) [10:47:26:248]: RESTART MANAGER: Session closed.

MSI (s) (7C:C8) [10:47:26:248]: No System Restore sequence number for this installation.

=== Logging stopped: 17/02/2025  10:47:26 ===

MSI (s) (7C:C8) [10:47:26:250]: User policy value 'DisableRollback' is 0

MSI (s) (7C:C8) [10:47:26:250]: Machine policy value 'DisableRollback' is 0

MSI (s) (7C:C8) [10:47:26:250]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (7C:C8) [10:47:26:250]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 

MSI (s) (7C:C8) [10:47:26:252]: Note: 1: 2265 2:  3: -2147287035 

MSI (s) (7C:C8) [10:47:26:252]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 

MSI (s) (7C:C8) [10:47:26:252]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (s) (7C:C8) [10:47:26:252]: Destroying RemoteAPI object.

MSI (s) (7C:88) [10:47:26:252]: Custom Action Manager thread ending.

MSI (c) (A4:70) [10:47:26:254]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (c) (A4:70) [10:47:26:254]: MainEngineThread is returning 0

=== Verbose logging stopped: 17/02/2025  10:47:26 ===

🧑‍💻  Steps to reproduce

This was not successfully reproduced in 4.61.1

1. Download Sentinel Agent package from associated Slack thread.
2. Upload package to Fleet.
3. Attempt to install on host. Install should fail.
4. Look at Show Details in the Activity Log.

🕯️ More info (optional)

N/A

[Sampfluger88]

Linked to Unthread ticket:

Issue with App Management on Windows devices reporting failed installs #4559